• Why Are SKUs Greyed Out?

  HelloCustom does not allow the same SKU(s) to be associated to more than one template at a time. Therefore, if you associate SKU(s) to either an active or draft template, they will be greyed out for all other templates. If you deselect the SKU(s) from the original template, they will then be freed up to use again in a different template. If you have any questions, please contact support below.Few readers

• How To Remove Background?

  PDFs will typically upload with a white background. Unless you specifically want a background, you will need to remove the background, so it does not print onto the product. To make the background transparent, click on Background from the left menu. Next, under the Default color section, click on the Transparent option. This is the white box with the red strike through line. If you have any questions, please contact support below.Few readers

• Difference Between Active and Draft Template

  When creating a template, you can either save it as Active or Draft. HelloCustom only personalizes graphics for active templates and does not create graphics for draft templates. Therefore, if a template is in draft mode, HelloCustom will not personalize the graphic for the SKUs associated to this template. If you have any questions, please contact support below.Few readers

• Image Is Removed When Background Is Made Transparent

  (Please skip to 06:36 in the video above.) If an image or part of your design is removed when you make the background transparent, this occurs when that image is set as the background layer. If you remove this image as the background layer where you created the design and reupload the PDF, it will not be removed when you make the background transparent. If you have any questions, please contact support below.Few readers

• Why Does Resolution Look Poor In Editor?

  No quality is lost in the use of HelloCustom. If the resolution looks poor in our editor, or when you zoom in, that is just our editor view. Your design will export in the exact same size as the PDF you uploaded. If you have any questions, please contact support below.Few readers

• How To Use Curved Text Effect

  HelloCustom now supports curved text! If you upload a PDF design that contains curved text, HelloCustom will convert all curved text elements back to a text element with the curve effect applied. If you tag a curved text element for personalization, HelloCustom will follow the curve when it personalizes the design. If you have any questions,Few readers

• Unable To See Tags Section

  For the Etsy marketplace, HelloCustom is only able to automatically personalize text elements. Therefore, we only display the Tags section in top left menu when a text element is selected. The tags are hidden for image elements. If you select a text element but do not see the Tags section in the top left menu, this means HelloCustom converted this text element to an image. If HelloCustom is unable to replicate a style or effect on a text element, it converts it to an image to maintain itsFew readers

• Text Elements Grouped Together

  If you have two or more text elements that are the same color, font, size, and are in line with one another, HelloCustom may group them together as a single text element. Solution 1: From within HelloCustom's editor, you can make a copy of the text element, remove the duplications, and replace the two text elements in the correct spots. Solution 2: In the editor you created the design, if you make one of the text elements a different color or size, they will not be grouped together whSome readers