HelloCustom Order Not Found On Etsy
If you have an order in your HelloCustom approval queue that you cannot find in your Etsy account, this means the order was cancelled by Etsy after HelloCustom pulled the order.
This is not common, but if a customer's payment fails, Etsy will delete the order.
You can click on the 'X' in the top right of the approval card to delete it, so it is not sent to production.
If you have any questions, please contact support below.
This is not common, but if a customer's payment fails, Etsy will delete the order.
You can click on the 'X' in the top right of the approval card to delete it, so it is not sent to production.
If you have any questions, please contact support below.
Updated on: 14/08/2024
Thank you!